Term & Condition

Welcome to the SA Live Seafood website. Please read the following Terms & Conditions carefully before using this website. By accessing or using this website, you signify your agreement to comply with the following terms and conditions.

  1. Acceptance of Terms & Conditions

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these terms and conditions, please do not use this website.

  1. Intellectual Property

This website and its content are protected by intellectual property laws. SA Live Seafood reserves all relevant intellectual property rights, including but not limited to trademarks, copyrights, and patents. You may not copy, modify, distribute, sell, or use any part of this website without our prior written consent.

  1. Use Restrictions

You agree not to use this website for any unlawful, fraudulent, harassing, threatening, defamatory, obscene, infringing, or otherwise objectionable activities. You also agree not to interfere with or disrupt the normal operation of this website.

  1. Orders and Payments

When placing an order through this website, please provide accurate, complete, and up-to-date personal and payment information. We reserve the right to refuse or cancel any order. We may also limit the purchase quantity per person, household, or order. We may restrict or prohibit the sale of products or services to dealers, resellers, or distributors at our discretion.

  1. Pricing and Product Information

We reserve the right to change product prices and descriptions at any time. The product colors and images displayed on this website may vary due to your computer screen, and we cannot guarantee their accuracy. We reserve the right to limit the quantity of products sold as needed. We also reserve the right to terminate the availability of any product at any time.

  1. Privacy Policy

Your personal information will be handled in accordance with our Privacy Policy. Please carefully read and understand our Privacy Policy for more information.

  1. Disclaimer

This website and its content are provided on an “as-is” and “as available” basis, without any express or implied warranties. We do not guarantee uninterrupted, timely, secure, or error-free operation of this website. You use this website and its content at your own risk. To the extent permitted by law, we disclaim any liability for any damages or losses arising from your use of this website.

Refund Policy

Thank you for shopping at SA Live Seafood. We value your satisfaction and strive to provide the best possible service. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Eligibility for Refunds

To be eligible for a refund, please ensure that you meet the following criteria:

  • You have purchased the product or service directly from our website, SA Live Seafood.
  • You have a valid proof of purchase, such as an order number or receipt.
  • Your request for a refund is made within the specified refund period.
  1. Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

a. Contact Customer Support: Reach out to our Customer Support team within the specified refund period. You can contact us via email or phone, as provided on our website.

b. Provide Relevant Information: To process your refund request efficiently, please provide the following information:

  • Your order number or receipt.
  • The reason for your refund request.
  • Any supporting documentation or evidence, if applicable.

c. Review and Processing: Once we receive your refund request, our team will review it and notify you of the status within a reasonable timeframe. We may require additional information or clarification to process your refund.

d. Refund Method: If your refund request is approved, we will initiate the refund using the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on the payment provider and financial institution.

  1. Refund Period

The refund period for each product or service may vary and will be clearly stated at the time of purchase. It is your responsibility to review and understand the applicable refund period for your purchase.

  1. Non-Refundable Items and Services

Certain items and services are non-refundable, including but not limited to:

  • Perishable goods, such as fresh seafood.
  • Services that have been fully performed or completed.
  • Products or services that have been customized or personalized according to your specifications.
  1. Exchanges

We do not offer exchanges for products or services at this time. If you need a different product or service, please request a refund for the original purchase and make a new purchase separately.

  1. Changes to the Refund Policy

SA Live Seafood reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Remember to adapt this Refund Policy to suit your specific business requirements and consult with a legal professional to ensure compliance with applicable laws and regulations.

SA Live Seafood

Privacy Policy

Effective date: [4th June 2023]

SA Live Seafood (“us,” “we,” or “our”) operates the website saliveseafood.com.au

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and handling your personal information with care.

  1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Address
  • Payment information

b. Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  1. Use of Data

We use the collected data for various purposes, including but not limited to:

  • Providing and maintaining the Service
  • Notifying you about changes to our Service
  • Allowing you to participate in interactive features of our Service when you choose to do so
  • Providing customer care and support
  • Conducting analysis to improve our Service
  • Monitoring the usage of our Service
  • Detecting, preventing, and addressing technical issues
  1. Disclosure of Data

We may disclose your Personal Data in the following situations:

  • With service providers who help us perform functions necessary to run our business
  • To comply with legal obligations
  • To protect and defend our rights or property
  • In the event of a merger, acquisition, or sale of assets
  1. Security of Data

The security of your data is important to us, but please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  1. Your Data Protection Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about the Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

  1. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [admim@saliveseafood.com.au]
  • By visiting this page on our website: [saliveseafood.com.au]

Remember to adapt this Privacy Policy to suit your specific business practices and consult with a legal professional to ensure compliance with applicable laws and regulations.

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